#SocialMediaNutsAndBolts: The Customer is Always #1!
In leveraging the Power of #SocialMedia, be quick to respond to a customer’s complaints! Ignoring it, could hurt your online presence as a business!
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends”. Jeff Bezos, CEO at amazon.com